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Refund Policy
Last updated: December 2025
At Gas Club, we strive to provide a positive customer experience and stand behind the quality of our products and services. Please review this Refund Policy carefully before placing an order.
By purchasing from Gas Club, you agree to the terms outlined below.
General Refund Policy
Due to the nature of our products, all sales are generally considered final once an order has been submitted and processed.
Refunds, replacements, store credits, or other resolutions may be offered at our sole discretion when an order is determined to be incorrect, damaged, defective, lost in transit, or otherwise affected by a verified fulfillment issue.
Each claim is reviewed individually, and Gas Club reserves the right to determine the most appropriate resolution based on the circumstances.
Reporting an Issue
If you experience an issue with your order, please contact us promptly after receiving your shipment.
To assist with our investigation, we may request:
- Your order number
- A detailed description of the issue
- Photographs or videos of the product and packaging
- Shipping label information
- Any additional documentation reasonably necessary to verify the claim
Failure to provide sufficient supporting information may result in denial of the request.
Damaged or Defective Products
If a product arrives damaged, defective, or unusable, please notify us as soon as possible after delivery.
Upon verification of the issue, Gas Club may, at its sole discretion:
- Replace the affected product
- Issue store credit
- Provide a partial refund
- Provide a full refund
The resolution provided will depend on product availability, the nature of the issue, and the supporting evidence submitted.
Incorrect Items Received
If you receive a product different from what was ordered, please contact us promptly.
Once verified, we may offer an appropriate remedy, which may include replacement products, store credit, partial reimbursement, or another reasonable solution.
Missing Items
If an item is missing from your shipment, please notify us within a reasonable timeframe after delivery.
Claims for missing items may be reviewed using shipping records, packing records, carrier information, photographs, weight verification data, and other available documentation.
Gas Club reserves the right to deny claims that cannot be substantiated.
Lost Packages
If a package is lost during transit, we may initiate an investigation with the shipping carrier before determining eligibility for a replacement, refund, or store credit.
Any resolution will be based on the results of the carrier investigation and our internal review.
Claims involving packages marked as delivered may require additional verification and may not be eligible for reimbursement unless sufficient evidence supports the claim.
Delivery Issues
Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.
Gas Club is not responsible for delivery issues resulting from:
- Incorrect shipping addresses
- Incomplete address information
- Customer input errors
- Refused deliveries
- Failed delivery attempts
- Customer unavailability
- Carrier-related delays
- Circumstances beyond our reasonable control
If a package is returned due to an address error or delivery failure caused by the customer, additional shipping fees may be required before reshipment.
Order Cancellations
Cancellation requests must be submitted before an order enters processing or fulfillment.
Once an order has been processed, packed, prepared for shipment, or shipped, cancellation requests may no longer be accepted.
If a cancellation is approved, Gas Club may deduct any non-refundable processing fees, transaction fees, or other costs incurred prior to cancellation where permitted by law.
Returns
Products may not be returned without prior authorization from Gas Club.
If a return is approved, customers must follow the return instructions provided by our support team.
Unauthorized returns may be rejected, discarded, or returned to the sender without refund or credit.
Unless otherwise required by law or agreed upon in writing, customers are responsible for return shipping expenses.
Chargebacks and Payment Disputes
Customers are encouraged to contact Gas Club before initiating a chargeback or payment dispute.
Many issues can be resolved more quickly through direct communication with our support team.
Gas Club reserves the right to provide order records, tracking information, communications, delivery confirmations, and other supporting evidence in response to payment disputes or chargebacks.
Fraud Prevention
To protect both customers and our business, refund requests may be reviewed for fraud, abuse, misuse, or suspicious activity.
Gas Club reserves the right to refuse refunds, replacements, credits, future orders, or customer accounts where fraudulent conduct is suspected.
Limitation of Liability
To the fullest extent permitted by applicable law, Gas Club shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from the purchase, use, delivery, or inability to use any product or service.
In all cases, any approved refund or reimbursement shall not exceed the amount paid for the affected order or product.
Policy Changes
Gas Club reserves the right to update, modify, or replace this Refund Policy at any time without prior notice.
Any changes become effective upon posting to our website unless otherwise required by law.
Contact Us
If you have questions regarding this Refund Policy or need assistance with an order, please contact us:
Gas Club
12130 Millennium Dr. #300
Los Angeles, CA 90094
United States
Email: [email protected]